Shipping Policy

Balancekart partners with reputable logistic services to guarantee the safe delivery of products without any damage. Once, we received the order our team ship the order within 1-2 days only. after that as per delivery time it will deliver They utilize top-quality packaging materials from reliable vendors and conduct rigorous testing to ensure package durability. Note: Shipping charge is Rs.99 for orders below Rs.699.

How does the delivery process work?

Once your order is processed, our team conducts a meticulous inspection to ensure product perfection. Upon passing the quality check, the products are securely packed and handed over to our trusted logistic partner. They will make every effort to deliver your order promptly. If any delivery issues arise, our logistic partner will contact you for resolution. Please note that your order, including any bundled free gifts, will be shipped to the specified address with an invoice. While we aim to ship all items together, there may be instances where partial shipments occur.

How are the products packaged?

For optimal protection, each product is wrapped in bubble wrap, and fragile items like glass bottles receive an extra layer of bubble wrap. These items are then placed in sturdy cardboard boxes. Once packaged, our logistic partners take over the delivery process to the provided shipping address. Balancekart assumes responsibility for any damages that may occur to the products during transit to you.

Is it possible for me to track my order?

Upon placing your order with us, our dedicated warehouse immediately begins processing it. Once your order has been dispatched from our warehouse, we will send you a confirmation email. This email will be sent to the email address you provided when placing your order and will include important information such as the tracking number and the courier company responsible for delivering your order. Alternatively, if you have registered an account with us, you can easily track your order by logging into the "My Account" section of our website. Simply use the username and password you created during registration, navigate to the "Your Orders" tab, and you will be able to view all the details of your order.

What time of the day will my order be delivered?

Our logistics partner will contact you via phone before delivering the product to the shipping address you provided during the order placement. It is important to ensure that you are available to receive these calls. Typically, our logistics partner will make up to three delivery attempts. If all three attempts are unsuccessful, the product will be returned to our warehouse. Please ensure that you are accessible and ready to receive the delivery to avoid any inconvenience.

What are the shipping charges applicable on my order?

The shipping and handling charges for your order may vary depending on factors such as the product you have ordered, packaging size, and other relevant considerations. These charges will be included in your total bill when you place your order on our website. You will be provided with the shipping and handling charges during the checkout process, and you will be informed of the amount before making the payment for your order.

Delivery Information

In the event that there is no one available at the designated address during the initial delivery attempt, our logistics partner will make two additional delivery attempts subsequently. We understand that circumstances may arise that prevent you from being available to receive the package, and in such cases, we encourage you to contact our Customer Services hotline to reschedule the delivery date. We will do our best to accommodate your request.

However, if all three delivery attempts are unsuccessful, our logistics partner will return the package to us.

Contact Information

If, by chance, you are not completely satisfied with the quality of the product you received or have any concerns regarding the delivery experience, we encourage you to reach out to us via email at This will enable us to investigate the matter thoroughly and address it on an individual basis. We value your feedback and strive to resolve any issues to ensure your satisfaction.

It's important to note that at Balancekart, we do not impose any additional shipping charges apart from the invoice amount displayed at the time of placing your order.